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Zoom is taking advantage of the impressive rise in its stock price in the past year to make its first major acquisition. The popular video conferencing firm, which was valued at about $9 billion at its IPO two years ago, said Sunday evening it has agreed a deal to buy cloud call centre service provider Five9 for about $14.7 billion in an all-stock transaction.
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Zoom acquires Five9 call center services for almost $15 billion

20-year-old Five9 will become an operating unit of Zoom after the deal, which is expected to close in the first half of 2022, the two firms said.

The proposed acquisition is Zoom’s latest attempt to expand its offerings. In the past year, the video conferencing software has added several office collaboration products, a cloud phone system, and an all-in-one home communications appliance.

The acquisition of Five9 — which has amassed over 2,000 customers worldwide including Citrix and Under Armour and processes over 7 billion minutes of calls annually — will help Zoom enter the “$24 billion” market for contact centers, the company said.

“We are continuously looking for ways to enhance our platform, and the addition of Five9 is a natural fit that will deliver even more happiness and value to our customers,” said Eric S. Yuan, founder and chief executive of Zoom, in a statement.

Joining forces will offer both firms “significant” cross-selling opportunities in each other’s respective customer bases, the two firms said.

“Businesses spend significant resources annually on their contact centers, but still struggle to deliver a seamless experience for their customers,” said Rowan Trollope, chief executive of Five9.

“It has always been Five9’s mission to make it easy for businesses to fix that problem and engage with their customers in a more meaningful and efficient way. Joining forces with Zoom will provide Five9’s business customers access to best-of-breed solutions, particularly Zoom Phone, that will enable them to realize more value and deliver real results for their business. This, combined with Zoom’s ‘ease-of use’ philosophy and broad communication portfolio, will truly enable customers to engage via their preferred channel of choice.”

The two firms will do a joint Zoom call Monday to share more about the transaction.

Zoom acquired cloud call centre Five9 for $14.7 billion in an all-stock transaction.

The popular video conferencing app which was recently valued at $9 billion plans to broaden its product offering by integrating in-house home communications apps and cloud phone systems.

Through its latest acquisition, Zoom enters the call centre market

In a statement, the company said that Five9 was a natural fit for the group.

Five9’s CEO Rowan Trollope said that “businesses spend significant resources annually on their contact centers, but still struggle to deliver a seamless experience for their customers.”

That’s where the company can make a difference, by making it easier for companies to engage with their customers in a meaningful and efficient way.

Zoom Meetings is perhaps the world’s most-used web conferencing platform. Launched in 2013, Zoom had 400,000 people sign up within the first month. By the end of its first year of operations, Zoom had amassed 200 million meeting minutes.

But growth really started to surge at the beginning of the COVID-19 pandemic. In April 2020, Zoom announced the milestone of 300 million daily meeting participants.

Today, the software registers over 3.3 trillion annual meeting minutes. And the market cap of the publicly traded company exceeds $100 billion.

Read on to find a slew of interesting Zoom statistics for 2021. Here’s a quick overview of what you’ll learn:

Zoom Stats: Top Picks

  • The Zoom mobile app was downloaded 485 million times in 2020.
  • Zoom has 467,100 business customers.
  • The number of annual meeting minutes on Zoom is now over 3.3 trillion.
  • 45 billion minutes of webinars are hosted on Zoom every year.
  • Zoom generated $882 million in Q4 FY 2021, a year-over-year increase of nearly 400%.
  • Zoom has 88 customers that contribute more than $1 million each in annual recurring revenue.

Zoom annual meeting minutes

“Annual minutes” represents the total cumulative runtime of every Zoom call over the course of a year. According to the Zoom Analyst Day presentation, the metric is calculated by taking the total minutes from the final month of the quarter and multiplying by 12.

3.3 trillion meeting minutes are hosted on Zoom each year. That’s an increase of 65% from the 2 trillion meeting minutes logged in the previous quarter.

Compared with the same quarter of the previous year, annual Zoom meeting minutes have increased by 3300% in Q3 FY 2021.

Here’s a table showing the growth in Zoom annual meeting minutes since December 2013:

Zoom annual webinar minutes

Zoom registers more than 45 billion annual webinar minutes. That’s an increase of 7.14% since the previous quarter when annual webinar minutes were calculated at 42 billion.

(As with the annual meeting minutes metric, annual webinar minutes are estimated by multiplying the figures from the final month of the quarter by 12.)

Q1 FY 2021, the first quarter to include the effects of the coronavirus pandemic, saw webinar minutes increase 14x compared with the previous quarter.

We’ve charted the growth in Zoom annual webinar minutes since Q2 FY 2020:

Zoom daily meeting participants

Counting both free and paying users, Zoom has 300 million daily meeting participants. That’s an increase of 2900% since December 31, 2019, when 10 million daily meeting participants logged on.

Here’s a table showing the daily number of Zoom meeting participants since December 2019:

Zoom revenue

According to the company’s earnings release, Zoom brought in $882 million in the latest quarter (Q4 FY 2021). That’s an increase of 13.51% over the previous quarter when the company generated $777 million.

In fact, Zoom has reported a quarterly revenue increase in every quarter for which data is available, dating back to Q1 FY 2018.

Over the last two years, Zoom’s quarterly revenue has grown by 732.07%. An increase from $106 million back in Q4 FY 2019.

Here’s a table with Zoom quarterly revenue growth since Q1 FY 2018:

Zoom business customers

Zoom discloses the number of paying customers with more than 10 employees as a key business metric in its SEC filings.

Zoom has 467,100 customers with more than 10 employees. During 2020 alone, Zoom’s business customer base grew by 470.33%. The company issued 385,200 new licenses.

Prior to the COVID-19 pandemic, Zoom’s business customer base had grown 217.44% in two years (Jan 2018 – Jan 2020). Over this period, an average of 28,050 new customers were added each year.

We’ve charted the number of Zoom business customers (more than 10 employees) since January 2018:

Zoom customers contributing more than $100K

Zoom has 1,644 business customers contributing more than $100,000 each per year.

The number of $100K+ business customers has more than doubled since the beginning of 2020. Zoom added 1,003 new large enterprise clients over the course of the year.

18% ($140 million) of Zoom’s quarterly revenue ($777 million), comes from organizations that contribute more than $100,000 each.

The average large enterprise client contributes $108,529 in annual revenue.

Zoom has 88 customers contributing more than $1 million in annual recurring revenue, as of Q2 FY 2021.

That’s an increase of 225.92% from the same quarter of the previous year when 27 large enterprise clients contributed at least $1M to Zoom’s annual revenue.

Zoom Phone users

Zoom Phone launched in 2019 as a cloud phone system available as an extension to Zoom’s platform.

Zoom has sold 1 million Zoom Phone seats across 44 countries, a milestone it reached in less than two years.

Zoom Phone has doubled its user base since July 2020, adding 500 thousand new seats in six months.

Zoom Phone customers

10,700 Zoom Phone customers have more than 10 employees. 18 of these enterprise clients have over 10,000 paid seats each.

The number of paying customers with 10+ employees has grown by 84.48% over the last two quarters (Q2 FY 2021 – Q4 FY 2021), increasing from 5,800 in July 2020.

Here’s a table showing the number of Zoom Phone customers since January 2020:

Number of apps & integrations on the Zoom App Marketplace

The Zoom App Marketplace was launched in October 2018. The app distribution platform is populated with native and third-party integrations designed to enhance the Zoom video conferencing experience.

Zoom has 1,211 apps available for download on the Zoom App Marketplace. The number of available apps has increased by more than 500% since January 2020, when only 200 apps were featured on the marketplace.

There have been more than 6 million total app installs on the Zoom App Marketplace.

Zoom app downloads

Based on data from Sensor Tower, the Zoom mobile app was downloaded 38 million times in January 2021 across the App Store & Google Play combined.

24 million downloads came from the Play Store, while the remaining 14 million installs came from iOS.

Appfigures provide a slightly lower estimate. According to this data, Zoom was downloaded 34.4 million times in the first month of 2021.

The Appfigures data also attributes a larger share of downloads to the Play Store. 73.84% (25.4 million) of downloads came from Google Play, with Apple’s App Store accounting for 26.16% (9 million).

Throughout the whole of 2020, Zoom was downloaded more than 485 million times (across Android & Google Play). That’s a 30x increase from 2019 when there were a reported 16 million downloads.

Zoom hit an all-time high of daily downloads during April 2020, when the app was installed 3.5 million times in a single day.

Zoom app age demographics

Zoom app users tend to be relatively young. Half of the users of the Zoom Cloud Meetings app for iPhone & iPad are under 35 years old.

Here’s an age breakdown of the Zoom app user base on iOS:


That’s it for our list of Zoom user statistics.

I hope you’ve learned something new from this stats roundup.

With such rapid growth since the pandemic, it’s easy to see how the company has risen to a market cap of more than $100 billion.  In fact, the platform is so mainstream that “Zoom” is now a used as a verb. TV episodes are created entirely from Zoom meetings. And there are entire guides dedicated to helping people use the dozens of features inside of Zoom.

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